This article is relevant if you’re using NetSuite and encounter an “unexpected error has occurred” message while loading a list.
Background
As NetSuite administrators, we appreciate the power of saved searches to create custom views for our user community. By enabling the “Available as List View” option, we can make a saved search available in the native list views dropdowns to our end-user community.
However, for various reasons, one of these list views may trigger the dreaded “An unexpected error has occurred” message. Even more concerning is that once this error occurs, trying to load the list from NetSuite’s native menu may trigger the same error again, leading to frustration and concern because the entire community may now be experiencing the error.
Watch How to Quickly Recover from NetSuite’s Unexpected Error on Native List Views
To demonstrate the solution, I quickly walk through the issue and the fix in this 28-second video clip:
The key to resolving this error is adding `&searchid=-1` to the URL. While this search ID is invalid, it forces NetSuite to load the default search, allowing you to recover and regain access to the list view.
Related Native NetSuite Form Loading Functions
This solution closely resembles a technique I covered in my 2021 article, Tip: Learn How to Load NetSuite Custom and Standard Forms via URL. The main takeaway from both tips is to understand how NetSuite loads forms and other defaults behind the scenes. By gaining that insight, you can effectively override those defaults by appending specific parameters to the URLs.
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Marty Zigman
Holding all three official certifications, Marty is regarded as the top NetSuite expert and leads a team of senior professionals at Prolecto Resources, Inc. He is a former Deloitte & Touche CPA and has held CTO roles. For over 30 years, Marty has produced leadership in ERP, CRM and eCommerce business systems. Contact Marty to set up a conversation.
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