If you are like me, you use Chrome all the time and you enjoy the integration between Google Talk and the outbound Phone Dialer. As of April 2015, you may be getting a “Please download the voice plugin to make a call.” message. This implies that the software isn’t installed.
Why Google Talk Plug-in Stops Working
Chrome is phasing out support for an old school browser architecture called “NPAPI”. The browser now disables this plug-ing by default rendering Google Talk Plug-in inoperative.
Fix Google Talk Plug-in for Chrome
The solution is temporary as Google is phasing our all support for NPAPI. But in the meantime, you can reactivate Google Talk by going into an advanced chrome setting and re-enabling NPAPI. Go to chrome://flags/#enable-npapi and look for the “Enable NPAPI” feature. Restart the browser and you are back in business.
Marty Zigman
Holding all three official certifications, Marty is regarded as the top NetSuite expert and leads a team of senior professionals at Prolecto Resources, Inc. He is a former Deloitte & Touche CPA and has held CTO roles. For over 30 years, Marty has produced leadership in ERP, CRM and eCommerce business systems. Contact Marty to set up a conversation.
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