Learn How To Solve NetSuite RESTLet Role Change Authentication Challenges

This article is relevant if you are developing NetSuite RESTLets and you are needing to frequently change your user role.


When developing NetSuite RESTLets, it’s generally easier to work with a tool to exercise the NetSuite REST Endpoint.  My favorite tool is called Postman offered as a chrome extension as well as a MAC application.  You may experience following message when you call your REST endpoint after you change roles:


  "error": {
    "code": "SESSION_TIMED_OUT",
    "message": "Your session has timed out. Please re-enter your information and try again."

Resolving the SESSION TIMED OUT Error Message

The basic way to resolve the timeout is to block your browser cookies from the host RESTLet system. For example, if you are developing against the sandbox, add a cookie exception to rest.sandbox.netsuite.com

Here is a quick 1:30 video that illustrates the challenge and how to resolve it.

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Related NetSuite RESTLet Articles

Here are some articles that I have previously written that relate to RESTLet development:

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Marty Zigman

Holding all three official certifications, Marty is Southern California's NetSuite expert and leads a team of senior professionals at Prolecto Resources, Inc. He is a former Deloitte & Touche CPA and has held CTO roles. For over 25 years, Marty has produced leadership in ERP, CRM and eCommerce business systems. Contact Marty to set up a conversation.

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