I have been a consultant helping middle market companies select and implement ERP and CRM software for over 20 years. I have also developed significant eCommerce applications processing over $1 Billion annually. In my previous career, I was a CPA for a global professional services firm.
NetSuite is a serious business application. For many, they may be coming off QuickBooks. But this world is signficantly different. Because it is fully integrated, you must exercise care during an implementation. If there are any doubts in what you are doing, it will likely come back to bite you. Unchecked assumptions can lead to dissatisfaction.
In my assessment, any customer that attempts to “go it alone” is taking on considerable risk. I am bullish on the platform. I spend time in conversations with prospective clients about the need for configuration, testing and training to have a successful implementation. I look to see if they understand the commitment to be working with these types of tools. The platform is quite extensible; but it requires know-how.
I find the same theme in the MS Dynamics line of applications. Getting a financial report out of NAV is not easy. Try to get reports out of MS CRM. With a good partner however, you will get to a good solution.
I invite prospective NetSuite customers for a discussion. We think a tailored demonstration that fits the primary business transaction flow is important to see before making a purchase decision.
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Marty Zigman
Holding all three official certifications, Marty is regarded as the top NetSuite expert and leads a team of senior professionals at Prolecto Resources, Inc. He is a former Deloitte & Touche CPA and has held CTO roles. For over 30 years, Marty has produced leadership in ERP, CRM and eCommerce business systems. Contact Marty to set up a conversation.
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